• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎10-30-2018 12:43 PM

HP Recommended
Product: HP Officejet 4632
Operating System: macOS 10.14 Mojave

I have recently downloaded Mojave 10.4 onto my Mac. I was then unable to scan and was advised by Apple to download the latest HP drivers for my Officejet which I have now done. The probem is that the new (updated) scan driver (HP Smart) no longer gives me the option to scan double sided docuements. Can anyone give me a fix please?

1 ACCEPTED SOLUTION

Accepted Solutions

‎10-31-2018 03:17 PM

HP Recommended

@Zone123

 

A warm welcome to HP forums! This is a great place to get support, find answers and tips to your technical queries.

I believe we can  scan both sides of the page using HP Easy Scan application. Let's try these steps:

1.) Download and install HP Easy Scan from here. 

2.) Open HP Easy Scan.

2.) Click Presets and select Edit Settings.

 

3.) Click Source, select Document Feeder. Under "More options:" check the box Scan both sides of the page.

 

Let me know how it goes!

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!
Have a great day!

Senan6806


I am an HP Employee

View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3

‎10-31-2018 03:17 PM

HP Recommended

@Zone123

 

A warm welcome to HP forums! This is a great place to get support, find answers and tips to your technical queries.

I believe we can  scan both sides of the page using HP Easy Scan application. Let's try these steps:

1.) Download and install HP Easy Scan from here. 

2.) Open HP Easy Scan.

2.) Click Presets and select Edit Settings.

 

3.) Click Source, select Document Feeder. Under "More options:" check the box Scan both sides of the page.

 

Let me know how it goes!

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!
Have a great day!

Senan6806


I am an HP Employee

Was this reply helpful? Yes No

‎11-01-2018 04:41 AM

HP Recommended

Thank you very much indeed - spot on solution. 

 

 

 

 

 

 

 

 

 

Was this reply helpful? Yes No

‎11-01-2018 03:25 PM

HP Recommended

@Zone123

 

You are welcome 🙂 

If you need any help, feel free to reach out to us.

Have a great day!

Senan6806


I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.