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‎06-15-2022 08:46 PM - last edited on ‎06-16-2022 10:15 AM by Retired

HP Recommended
Product: HP OfficeJet Pro 9015 All-in-One Printer
Operating System: macOS 11.0 Big Sur

My printer suddenly stopped scanning documents thru the feeder. It gives me an error message stating that there is a paper jammed, however, there is no such thing. I have turned off the printer in numerous occasions, but to no avail, the error message wont go away making it impossible for me to scan my documents. Any ideas? recommendations?

1 REPLY 1

‎06-19-2022 07:59 AM

HP Recommended

@TANNIA

 

Welcome to the HP Support Community.

 

I'd be happy to help.

 

Are you able to copy from the feeder?

 

Try the steps from here: https://support.hp.com/us-en/product/hp-officejet-pro-9010-all-in-one-printer-series/23903057/model/...

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

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