Scanning HP deskjet 3760

[Lauren18023]

I've recently set up my DeskJet 3760 and the scan option on the app is greyed out. Says its not compatible with my printer. 

Any help appreciated 

[Kumar0307]

@Lauren18023, Welcome to the HP Support Community! I’m here to help.

To assist you better, are you using the HP Smart app to scan?

Try making a standalone copy from the flatbed glass and check if that works. By this, we can conclude if this is a hardware or a driver issue.

For more info on scanning, refer to - How to scan with an HP printer

You may change the settings as required.

Use the HP Smart app to scan from your Android device.

Hope this helps! Let me know how it goes. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

[Lauren18023]

Apologies for the delay.

Your message went into my spam folder.

I can copy fine. But on the app I can not scan. It is greyed out still and says not compatible 

Thanks. 

[Kumar0307]

@Lauren18023

Are you using the HP Smart app to scan?

Reinstall the app from Play Store and then try scanning.

Let me know how it goes.