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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Tdb76
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Scanning ID cards

HP Recommended
Officejet 6970
Microsoft Windows 10 (64-bit)

I know my previous Officejet could scan both sides of an ID or insurance card. However, when I went to do this recently on this printer, I couldn’t do that. The software looks way different than before. 

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Jay_G24
HP Support Agent
HP Support Agent
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Hi @Tdb76,

 

I'd like to help!

 

To copy a document or ID card

 

1. Make sure you have paper loaded in the input tray. For more information, see Load paper.

2. Place your original print-side down on the scanner glass or print-side up in the document feeder.

3. From the printer control panel display, touch Copy.

4. Select Document, ID Card, or Photo. 5. Scroll left or right to select the number of copies or make other settings.

 

TIP: To save your settings as defaults for future jobs, touch ( Copy Settings ), and then touch Save Current Settings. 6. Touch Start Black or Start Color.

 

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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