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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
Officejet 6970
Microsoft Windows 10 (64-bit)

I know my previous Officejet could scan both sides of an ID or insurance card. However, when I went to do this recently on this printer, I couldn’t do that. The software looks way different than before. 

1 REPLY 1
HP Recommended

Hi @Tdb76,

 

I'd like to help!

 

To copy a document or ID card

 

1. Make sure you have paper loaded in the input tray. For more information, see Load paper.

2. Place your original print-side down on the scanner glass or print-side up in the document feeder.

3. From the printer control panel display, touch Copy.

4. Select Document, ID Card, or Photo. 5. Scroll left or right to select the number of copies or make other settings.

 

TIP: To save your settings as defaults for future jobs, touch ( Copy Settings ), and then touch Save Current Settings. 6. Touch Start Black or Start Color.

 

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

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