Scanning Issue

[Con-Fused]

Hi There Genius Techos, When I select SCAN on my printer why does Adobe Photoshop LAUNCH & why do I get message on printer screen saying "Connection Unsuccessful - The scan could not be completed. Make sure the computer is connected to the printer & then try again" This is a BIT WEIRD as the printer IS connected to computer as "evidenced" by "Select Computer" displayed on Printer Screen after I select SCAN option. 

I have Successfully PRINTED from computer via HP Smart App, the following reports:  Network Config. Page, Printer Status Report & Printer Hardware Info. Hoping "someone" can alleviate this "problem"

Cheers, in Advance.

[Kuroi_Kenshi]

Hi @Con-Fused,

Welcome to the HP Support Community! We're stoked to have you on board! 

To help us get started on resolving your issue, could you please share the model name of your device?

We're looking forward to helping you get back up and running! 

Best regards,

[Con-Fused]

Hi Kuroi Kenshi, HP Officejet Pro 8730. I've resolved issue of Photoshop launching however still have problem with scanning from Printer. Message says: "Connection Unsuccessful - The scan could not be completed - Make sure computer is connected to Printer & try again". All software is UP TO DATE. I've also checked other protocols & they are ALL GOOD.

[Kuroi_Kenshi]

Hi,

Thanks for the update and for sharing the details! I understand that while Photoshop launching has been resolved, your HP OfficeJet Pro 8730 is still showing “Connection Unsuccessful – The scan could not be completed” when attempting to scan from the printer, even though printing works and all software is up to date. Let’s go through a few steps to get scanning working:

1. Confirm the connection method

Make sure the printer is connected via the same method you’re trying to scan (USB or Wi-Fi).

If scanning over Wi-Fi, ensure both the printer and the computer are on the same network.

2. Run HP Smart / HP Scan

Open the HP Smart app on your computer.

Try scanning directly from the app instead of the printer control panel to verify that the connection works.

If it works here, the issue is likely with the printer’s scan-to-PC setup.

3. Check Scan-to-Computer settings

On the printer control panel, go to Setup → Computer Settings → Scan to Computer.

Ensure that your computer is selected and enabled for scanning.

You may need to reinstall or update the HP Scan software or driver from HP’s support site.

4. Restart services and devices

Restart both your printer and computer.

Sometimes the HP Scan Service or network connection needs a refresh.

5. Disable firewall / security software temporarily

Occasionally, firewall or antivirus software can block scan-to-PC communication.

Temporarily disable them and try scanning again.

6. Reinstall HP drivers if needed

If none of the above work, uninstall and reinstall the full-feature HP driver for OfficeJet Pro 8730.

Choose Full Software Solution to ensure all scanning components are included.

I hope this helps.

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Best regards,