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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Fkh09
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Scanning Issue

HP Recommended
HP Deskjet 3632
Microsoft Windows 10 (64-bit)

I used to be able to use HP Scanning software locally from my computer for my HP Desk Jet 3632. It worked seamlessly and perfectly. However, they upgraded and now I am forced to use only the HP Smart App, which I used to be still able to use locally. Didn't like the new app, but managed to make it work for me. Now it wants me to sign into the cloud and won't allow me to scan unless I sign into the cloud. I'm not interested in signing into the cloud .... I just want to scan it to my computer. How do I avoid having to sign into the cloud in order to scan?

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KrazyToad
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@Fkh09

 

Welcome to HP Support Community


I would like to help

 

This is a default feature of HP Smart App

 

Try using the Full feature Software. First uninstall the printer driver from root level and download the full feature software

 

1.) In Windows, search for and open Programs and features 
2.) Select your HP Printer 
3.) Select Uninstall 
4.) In Windows, search for and open Devices and printers 
5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’ 
6.) Open up the run command with the “Windows key + R” key combo.
7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”) 
8.) Click on the “Drivers” tab 
9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 
10.) Select Ok 
11.) Select Apply and Ok on the Print Server Properties windows 
12.) Close Devices and Printers
13.) Restart the computer and download the full feature software Link: https://ftp.hp.com/pub/softlib/software13/printers/dj3630/DJ3630_Full_WebPack_40.13.1176.exe and follow the onscreen instructions


Thank you


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.


 

KrazyToad
I Am An HP Employee

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