Scanning Issue

[Rejilal]

I am using a Hp laserjet 1530 multifunction printer installed in windows 10 pc. After installing the software printing is done .but the scanning is not possible and the shortcut of the scanning icon not available.pls help

[A_Gayathri]

Hi @Rejilal ,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

If you're facing scanning issues with your HP LaserJet 1530 multifunction printer on a Windows 10 (64-bit) system, you can follow these steps to troubleshoot and potentially resolve the problem:

Check Connection:

• Ensure that your printer is properly connected to your computer. Use a USB cable or make sure it's connected to the network if it's a network printer.
• Ensure that the printer is turned on.

HP Print and Scan Doctor:

• Download and run the HP Print and Scan Doctor utility. It can automatically diagnose and fix scanning issues. You can download it from the official HP website.

HP Software Update:

• Ensure that your HP printer software is up to date. Visit the official HP support website and download the latest software and drivers for your printer model.

Reinstall HP Software:

• Uninstall the existing HP printer software from your computer.
• Disconnect the printer from the computer.
• Reboot your computer.
• Reinstall the latest version of the HP printer software, following the instructions provided by HP.

Windows Image Acquisition (WIA) Service:

• Press Win + R to open the Run dialog.
• Type services.msc and press Enter.
• Locate the "Windows Image Acquisition (WIA)" service.
• Ensure that the service is running. If not, right-click on it, select "Start," and set the startup type to "Automatic."

HP Scan App:

• Search for "HP Scan" or "HP Smart" in the Windows search bar and open the HP Scan app if available.
• Use the app to initiate a scan and see if it works.

Windows Fax and Scan:

• Open the Windows Fax and Scan utility (you can search for it in the Start menu).
• Try scanning a document using this built-in Windows utility.

Check for Windows Updates:

• Make sure your Windows 10 operating system is up to date. Install any pending updates and restart your computer.

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Gaya1239

HP Support

[A_Gayathri]

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[Rejilal]