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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎11-17-2017 09:19 AM

HP Recommended
Product: HP Officejet 4630
Operating System: Microsoft Windows 10 (64-bit)

When I scan, I get black streaks down the page but not when I print.  I've tried everything I know.

1 ACCEPTED SOLUTION

Accepted Solutions

‎11-17-2017 09:22 AM

HP Recommended

Hi,

Thanks for using the HP Forums.

 

Watch this resource :

 

http://supportvideos.ext.hp.com/detail/videos/featured-videos/video/3285921533001/fixing-streaks-and...

 

Hope that helps!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"

View solution in original post

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3 REPLIES 3

‎11-17-2017 09:22 AM

HP Recommended

Hi,

Thanks for using the HP Forums.

 

Watch this resource :

 

http://supportvideos.ext.hp.com/detail/videos/featured-videos/video/3285921533001/fixing-streaks-and...

 

Hope that helps!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
Was this reply helpful? Yes No

‎11-17-2017 10:10 AM

HP Recommended

Green turtle, you are the best. I went to the video and did what they said and it worked. The streaks are gone. Thank you so much. Have a blessed holiday.

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‎11-18-2017 08:49 AM

HP Recommended

Hi @Pats_computer,

Glad to hear that your issue is resolved and all is working well now.

 

Happy Thanksgiving!


I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
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