Scanning Multiple Photos - Crashing After Saving First One

[webmonk]

Scanner is HP OfficeJet Pro 8610

I have thousands of photos to scan and have been using the HP Scan Extended software.  So far I've been pleased with it, but I keep running into various issues.  The one I'm detailing here is that the software keeps crashing.

Here are my steps.

1. I have a number of photos on the flatbed.
2. I perform the initial scan and make sure all the individual photos were identified.
3. Sometimes I adjust the cropping to cut out the white border and / or rotate images, sometimes I leave everything the way it is.
4. I then click Save and receive the save-as dialog box.
5. I tell it where to save them and it starts the detailed scan.
6. After the scan it starts saving them but it crashes after saving the first one.

Here are my settings:

• Type: Photo
• Page Sides: 1 - sided
• Page Size: Auto Detect Size
• Source: Flatbed
• Color Mode Gray (or Color)
• File Type: JPEG
• Quality: 90%
• Saving to: local hard drive
• Show Viewer After Scan is checked
• Resolution: 1200
• Color Mode: Gray for B&W or Color for Color
• Exposure: Auto
• Color Dropout: Disabled

When I change the resolution to the next lower level (600) it saves everything fine.  I can hear it now, why do you need to save at 1200.  I'm archiving all my very old photographs and want them to be the best possible resolution.  1200 is the best my scanner will do so that is what I'm doing.  So, what is it about 1200 + multiple photos that causes it to crash?  I can save a single photo at 1200 and it take up most of the glass, so it doesn't seem to be memory/resources.  I tried leaving it at 1200 but changing the quality from 90 to 75, still crashed.

Any Ideas?

My system resources are:

• Processor AMD Athlon(tm) II X2 245 Processor, 2900 Mhz, 2 Core(s), 2 Logical Processor(s)
• Total Physical Memory 12.0 GB
• Available Physical Memory 5.84 GB
• Available Virtual Memory 11.4 GB
• Hard Drive has 696 GB free

[Kumar0307]

Hi @webmonk

Welcome to the HP Support Community. I'd be happy to assist you.

Thank you for the detailed information. Have you tried using the HP Full-featured software to scan and check if the issue persists?

HP Scan extended application is used as a last resort. There are no updates available for this application.

Click here to download the HP Full-featured driver.

Once downloaded, make sure to run the file to start the installation and follow the on-screen instructions.

Try scanning.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[webmonk]

Thank you for your response.  Rather than running through all this and taking the chance of loosing settings or messing things up more, can you tell me how to tell if I have that software/version installed already?  I do have HP drivers/software installed, so I doubt your solution will provide me with anything new.  I did go into a scanning process via the printer assistant, but that one only scans up to 300dpi.  Not sure why it is so much smaller than what the scan extended does (600 and 1200).

[Kumar0307]

@webmonk

Use Scanner glass to achieve higher resolution, above 300 ppi.

1. Search Windows for your printer model, then click the printer name in the list of results.

   HP Printer Assistant opens.

2. Click Scan, then click Scan a Document or Photo.

   HP Scan opens.

3. Click one of the shortcuts that matches the file type and resulting action you want.

4. Change any of the shortcut default settings in the right side of the window, if necessary.

   NOTE: Available settings change depending on if you are scanning a document or photo. For example, the PDF File type is only available for document scans.

5. Select Show scan preview or Show Viewer After Scan to preview and make additional edits to the scan before saving it.

6. Click Advanced Settings or More to change settings such as quality, color, and default scan destination folder.

7. Click Scan.

Kindly watch this video to know how to scan in higher resolution using the HP Full-featured driver.

Note: This video is not from HP but from a third party channel on YouTube.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[webmonk]

These two applications (Scan Extended and Scan Assistant) both seem to have the same functionality / settings but with a different interface and settings named differently.  But the actual scanning logic on the back end seems to be different.

In case it benefits someone, the setting in both applications that turns on identification of individual photos on the flatbed scanner:

   Extended - Page Size: Auto Detect Size

   Assistant - Auto Crop: Checked

I have run some tests using this and Assistant DOES NOT CRASH like Extended does when saving multiple photos at 1200dpi, but it has a major downside compared with Extended.  Although it identifies SOME of the individual photographs, it does not identify ALL of them (where Extended does get them all).  It is hard to explain in words, but basically it identifies all them that reside on the left side of the scanner but anything on the right side gets joined into a single long image.  Regardless of how I position the photos it always does this.  Here is a link to a visual representation of what I'm trying to express.

So, I either have the app crash when saving multiple files at 1200dpi (Extended) or I cannot scan as many photos at the same time due to some odd photo identification logic (Assistant).  Can you provide a work around for the problem I am presenting in Assistant?

[Kumar0307]

@webmonk

I think this issue needs some additional technical assistance that can be better provided through one-on-one interaction with our HP Support team.

I would request you to contact them for further assistance.

1) Click on this link - www.hp.com/contacthp/

2) Select your product type below.

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Select the appropriate option based on your preference.

6) Fill the web-form and proceed further.

Keep me posted for any other assistance.