• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
HP ENVY Photo 7858 All-in-One Printer
Microsoft Windows 10 (64-bit)

I have an Envy 7858 and, to be very specific, am trying to scan pages from an old photograph album that contains several photos per page. I want to be able to save each of the photos on the page as it's own individual jpg.

 

My old, late  HP All-In-One came with scanning software that detected multiple photos while scanning and allowed me to save each of them as jpgs individually.

 

Does the HP Envy have an option or software that will do this with one scan?

 

Again, to be specific, I'm NOT talking about multipage PDF scanning. I'm talking about multi-picture jpgs on one scan.

 

I'm seeing the same question from other users without a definite answer.  Instead there's a link, which implies there is a way.  This is followed by the questioner replying that the link was not helpful because it did not answer their question.  Then, for whatever reason, the question either doesn't get answered or gets confusing with talk about scanning multi-page PDFs. 

 

Please advise & have a wonderful day.

Thank you.

3 REPLIES 3
HP Recommended

Hi,

Download and install the full feature HP Software, HP Scan offers such functionality:

https://ftp.hp.com/pub/softlib/software13/printers/EN7800/Full_Webpack-44.9.2759-EN7800_Full_Webpack...

 

Following the installation open HP Scan and select Save as JPEG.

Ensure the scan type is set as Photo, the source as Flatbed Glass and the size as Auto Detect.

 

Be sure to keep some spacing between the original photos and the HP Scan software should crop multiple pictures automatically.

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
HP Recommended

Hi,

 

I was able to download the HP scan app & followed the instructions as you suggested.  I can hear the printer scanning back & forth, but then I got a pop-up window on my desktop that says "An error occurred while scanning".  It gives me no more explanation - I can only click "OK".

 

Do you have any suggestions as to what I may try?

 

Thank you

HP Recommended

What scanning resolution are you currently use?

 

If this is an high resolution, please lower it first and try again first, this may occur due to connectivity problems and with higher resolutions the connectivity may affect even further in such a way.

 

Also, from the search bar type CMD, right-click on Command-Line and select Run as Administrator, be sure to confirm any prompt by pressing Yes.

Past the following command and press enter:

Sc config stisvc depend= rpcss/ShellHWDetection

Now restart your computer and try scanning again, may you see any difference?


Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.