• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎03-05-2023 04:28 PM - last edited on ‎03-06-2023 12:28 PM by Level 6

HP Recommended

I have a HP ENVY Photo 7155.  This piece of junk won't let me scan until I put in a password  to use it.  I should not have to put in a password to use my own scanner.  Also, after scanning 28 pages, on the 29th page, it shut down saying I need to input the password again and I lost all 28 scanned documents.  This happened twice.  This needs to stop having to put in a password for scanning documents.  How do I stop this???????????????????????????????

Category:
2 REPLIES 2

‎03-05-2023 07:15 PM

HP Recommended

Hi,

Thanks for using the HP Support Community.

 

Consider using Mopria Scan. This resource will show how to download and scan.

No accounts created, no sign-in needed.  Only thing is the printer needs to be connected to the network.

 

https://www.youtube.com/watch?v=l-64FF_x-vU

 

For more resources on this printer model:

https://www.youtube.com/playlist?list=PLUV0sXfF6zPhJrKBYjLtsApQa2KG6_DiV

 

Hope that helps!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
Print a 2 sided PDF document on any printer with Mopria Print
Print a 2 sided PDF document on any printer with Mopria Print
youtube.com/watch?v=l-64FF_x-vU
Click on the link to subscribe and get the latest video uploads: https://goo.gl/y4Rcn1 Remember to like and share the video if you know of friends that would find this useful. Click on the bell so you will not miss out on any new videos. Give a "Super Thanks" if this has really been helpful. This
Was this reply helpful? Yes No

‎03-05-2023 07:36 PM

HP Recommended

After selecting your email account, select modify then select auto-log in. You'll be all set. 

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.