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Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎03-01-2021 06:18 PM

HP Recommended
Product: HP Officejet 6962
Operating System: Microsoft Windows 7 (64-bit)

Printer stopped scanning documents into the computer. It still prints though. Also still copies. Just won't scan anything.

2 people had the same question
1 REPLY 1

‎03-04-2021 11:29 AM

HP Recommended

@booksellerlady, Welcome to HP Support Community!

 

Is there any error message when you try to scan?

Are you using the HP Smart App or the HP Easy Scan?

Or, are you trying to scan from the printer's front screen?

 

Meanwhile, Use HP Print and Scan Doctor

Download HP Print and Scan Doctor and run the program. It will automatically diagnose and fix any printer connectivity issues. 

For more information, go to https://support.hp.com/us-en/topic/printscandoctor

 

Also, Update the printer firmware

Download available firmware updates from the HP website

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. Refer to the document HP Printers - Updating or Upgrading Printer Firmware

 

Try scanning.

 

Refer to the document How to scan with an HP printer for additional help.

 

Keep me posted for further assistance.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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