Showing results for 
Search instead for 
Did you mean: 
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
New member
1 0 0 0
Message 1 of 2
Flag Post

Scanning Problems

HP Recommended
HP Officejet 6962
Microsoft Windows 7 (64-bit)

Printer stopped scanning documents into the computer. It still prints though. Also still copies. Just won't scan anything.

HP Support Agent
HP Support Agent
18,719 18,696 1,532 1,505
Message 2 of 2
Flag Post
HP Recommended

@booksellerlady, Welcome to HP Support Community!


Is there any error message when you try to scan?

Are you using the HP Smart App or the HP Easy Scan?

Or, are you trying to scan from the printer's front screen?


Meanwhile, Use HP Print and Scan Doctor

Download HP Print and Scan Doctor and run the program. It will automatically diagnose and fix any printer connectivity issues. 

For more information, go to


Also, Update the printer firmware

Download available firmware updates from the HP website

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. Refer to the document HP Printers - Updating or Upgrading Printer Firmware


Try scanning.


Refer to the document How to scan with an HP printer for additional help.


Keep me posted for further assistance.


Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I am an HP Employee

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation