Scanning Quality Issue

[ECKW1910]

Just bought the printer less than 2 weeks. When scanning some documents, they turned up initially all black, then changed to colourful vertical grip lines on the whole page.

I have some urgent documents to scan right now. Appreciate any prompt advice  / help to resolve my scanning quality issue. Thanks...

[Jay_G24]

Hi @ECKW1910,

Welcome to the HP Support Community.

I'd like to help!

I understand you are facing a scan quality issue.

Try the below suggestions -

Reset the product

1. With the printer turned on, disconnect the power cord from the rear of the printer.
2. Unplug the power cord from the wall outlet.
3. Wait at least 60 seconds.
4. Plug the power cord back into the wall outlet.
5. Reconnect the power cord to the printer.
6. Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

 Also, try updating the printer's firmware -HP Printers - Updating or Upgrading Printer Firmware  

If the issue persists,

• I've sent you a private message with further instructions to get this issue sorted.
• In order to access your private messages, click the private message icon on the upper right corner of your HP community profile, next to your profile Name or simply click on this link:  https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution 

Click the “Yes" on the bottom right to say “Thanks” for helping

[ECKW1910]

Hi Jay, 

Unfortunately, the problem still persisted, after going through the steps below. Shown below is the result of the scanned document. I will need to contact HP to request for warranty exchange now.

Thanks for the help...

[Jay_G24]

This is a hardware issue

• I've sent you a private message with further instructions to get this issue sorted.
• In order to access your private messages, click the private message icon on the upper right corner of your HP community profile, next to your profile Name or simply click on this link:  https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps!