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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
HP Office Jet 3830
Microsoft Windows 10 (32-bit)

I recently installed my HP Office Jet 3830 and have scanned a few documents and photos.  The resulting scans are in .BMP format and are huge (i.e. 11.6 MB).  How can I use this scanner to produce scanned documents in .JPG format which are much smaller in file size ?

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Scanning issues…

 

Please try this scan solution:

 

HP Scan Extended


For Windows:   ftp://ftp.hp.com/pub/scanners/HPScanExt/HPScanExt.msi


Once downloaded and installed, go to Start > All Programs > HP > HP Scan Extended > Run "HP Scan Extended"

 

Check all your settings and expand all tabs and all + signs to see all options that available.

 

Make searchable PDFs scans with this free scanning software - https://www.naps2.com/   

 

NAPS2 also allows you to:

 

  1. Maximize and resize the scanning screen on your computer.
  2. Scan over 300 ppi from the Glass or ADF.
  3. Save multiple pages (over 300 ppi) to one PDF file.

Let us know.

View solution in original post

3 REPLIES 3
HP Recommended

Scanning issues…

 

Please try this scan solution:

 

HP Scan Extended


For Windows:   ftp://ftp.hp.com/pub/scanners/HPScanExt/HPScanExt.msi


Once downloaded and installed, go to Start > All Programs > HP > HP Scan Extended > Run "HP Scan Extended"

 

Check all your settings and expand all tabs and all + signs to see all options that available.

 

Make searchable PDFs scans with this free scanning software - https://www.naps2.com/   

 

NAPS2 also allows you to:

 

  1. Maximize and resize the scanning screen on your computer.
  2. Scan over 300 ppi from the Glass or ADF.
  3. Save multiple pages (over 300 ppi) to one PDF file.

Let us know.

HP Recommended

Thanks for the response.  I'll try to follow your instructions but keep in mind that I am about to turn 73 in a couple of months and am not very confident about my abilities to do this.  I'll let you know.

HP Recommended

Well I'll be darned, it worked and I scanned a photo with a file size of 83 kb instead of 11 mb.

 

Thanks VERY much !!

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