Scanning Server Failure HP Smart Tank 7602

[Jackson621]

I have never been able to scan from this printer to my email. I have created an app in my yahoo email account to help with this problem and have a 16 digit code. There is nowhere in the printer to enter this code. So how do I get this to work?

[Jerry_57]

Hi @Jackson621,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to help you.

It sounds like you're facing issues with setting up the "Scan to Email" feature on the HP Smart Tank 7602. Here’s a general guide to troubleshooting the setup, particularly when using Yahoo email:
 

SMTP Settings: You will need to configure the printer with your Yahoo email server settings. These include the SMTP server address (smtp.mail.yahoo.com) and the SMTP port (often 465 or 587).

Secure Connection: Ensure the printer’s email setup specifies using a secure connection (SSL/TLS).

Authentication Requirements: Make sure the server authentication option is enabled for your Yahoo account, and enter your Yahoo email and the app-specific password you generated.

Embedded Web Server (EWS):
 

• Access the printer's Embedded Web Server. You can do this by entering the printer’s IP address into a web browser on your computer.
   
• Navigate to the settings for email under the "General" or "Email Servers" section.
   
• Add a new profile for your Yahoo account and input the server and authentication details.

Google App Password: Even though you mentioned you have created an app in your Yahoo account, make sure that it is correctly configured. Normally, Yahoo requires a special app password for additional security, which is used instead of your regular Yahoo account password.

Network Connection:
 

• Ensure your printer is connected to the same network as your device.
   
• Check if there are any network connectivity issues.
   

I hope this will help.
 

Take care and have a good day.

Jerry_57
HP Support