• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Seize the moment! nominate yourself or a tech enthusiast you admire & join the HP Community Experts!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
Microsoft Windows 10 (64-bit)

HP ScanJet Pro 2600 f1    System Win 10 64 bit

My old scanner, HP ScanJet Pro 2500 f1, opened immediately and operated flawlessly.  I do not recall exactly but think it used HP Twain.  The new scanner, HP ScanJet 2600 Pro (USB), uses WIA and takes 15 seconds to open and repeatedly asks if I want to save the changes to a shortcut that I did not make.  After using the immediate response with the 2500, the 2600 software is unacceptable.  Is there a way to get the app to open and function appropriately?

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.