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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎11-02-2019 10:22 AM

HP Recommended
Product: HP 8620
Operating System: Microsoft Windows 10 (64-bit)

I am getting a thick vertical line on my scans and copies.  I used the HP Assistant and looked online for a solution, and I have cleaned everywhere recommended to solve the problem, i.e. the glass the inside of the cover, the rollers, etc., at least 3 times, but the problem is not solved.  I would appreciate any other suggestions.  

3 REPLIES 3

‎11-05-2019 05:00 AM

HP Recommended

Hi @Susan501

 

Welcome to the HP Support Community. 

 

Appreciate you trying the steps. This indicates a hardware issue, I'd suggest you Contact HP in your region regarding the service options for your printer.

 

Have a great day! 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Asmita
I am an HP Employee

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‎11-05-2019 04:09 PM - edited ‎11-05-2019 04:09 PM

HP Recommended

Just to be sure, did you clean the skinny glass window at the extreme end of the flatbed?  There usually is a piece of paper stuck in the same place the line is appearing.

 

If it only appears when using the document feeder, this is normally the culprit!

 

WyreNut

-------------------------------------------------
Former Expert in the PalmOS, WebOS, and Android sections of this Community Forum.
I am a Volunteer here, not employed by HP.
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‎11-06-2019 08:48 AM

HP Recommended

How thick a line?  Does it resemble the inch-wide one I posted pix of,  with my Nov. 4 request for help?

If so, I have since heard that it may be due to a problem with the bulb in the scanner, and normally would be 'fixed' by simply replacing the unit.  I'm pursuing a warranty claim, in any case; it's been only 14 months since I bought the darn thing -- after using Fujitsus for years, that each lasted for years.

Not happy with the apparent quality.

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