Scanning and printing problem via USB connectivity.

[Kiama1]

My printer just stopped printing colored and scanning while connected to computer via USB cable. I have removed all printer drivers, reinstalled  them anew, also downloaded the firmware, still can't print via USB ( The computer doesn't recognize the printer). I haven't installed any new program lately.

I can print now only via wifi connectivity, but can't scan. The print and scan doctor doesn't run...it is frustrating!

    Kiama

[praveen196 · Accepted solution]

@Kiama1 Welcome to HP Community!

I understand that you are unable to print and scan connecting USB.

 I would suggest here is to uninstall the printer from the root level and then reinstall it by following the steps below: 

• Press “Windows key” + “r” to get the “Run” window.
• Type "services.msc" to get Services – Go to “Print spooler” – Right-click and “Stop” the service.
• Now again open "Run" - Type “spool” and ok - Go to PRINTERS folder - delete everything in that folder.
• Go to services again - Start the print spooler.
• Now check for issue resolution.
• If the issue persists, also try clean installing the printer drivers. Here are the steps:
• First, unplug the USB cable from the printer if present.
• Go to Control panel – Programs and feature – Select all the HP Officejet printer entries and uninstall them.
• Now go to Control panel – Devices and printer – Select all the printer entries and remove the device.
• Press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" (There is a space between .exe & /) and press enter.
• Under print server properties, go to drivers - remove any entry there as well.
• Again, go to the Run window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files.
• Restart your computer.
• Please click here to download and install the software.
• Connect the USB cable if prompted and follow the on-screen instructions to complete the installation.

Keep us posted,

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[Kiama1]

Thanks a lot it worked!

[Betty0610]

I'm glad to hear that and you're most welcome. Do get back to us in the future for further assistance.

Have a nice day!:)