Scanning becomes just stripes

[MartinOP]

My scans become just stripes, see photo. 

I´ve cleaned all glasses but no change in result. 

What to do?

[atharva_gp]

@MartinOP,

Thanks for reaching out to the HP Support community!

• What happens when you try to make a copy?

Let's try to perform a Power Reset. This may fix the issue.

• Make sure this printer is plugged into a direct wall, not a surge protector.
• Turn the printer on.
• Wait until the printer is idle and silent before you continue.
• With the printer turned on, disconnect the power cord from the rear of the printer.
• Unplug the power cord from the wall outlet. Wait at least 60 seconds
• Plug the power cord back into the wall outlet.
• Reconnect the power cord to the rear of the printer.
• Turn on the printer, if it does not automatically turn on.
• Try to scan again

Let me know if this information helps. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping.

[MartinOP]

Thanks, but it still looks the same way. 

[atharva_gp]

@MartinOP,

I think the scanner component has gone faulty and it is a hardware issue.

I would request you to contact our HP Support Team for service/upgrade option.

Click on this Link to contact HP.

Cheers!