Scanning cancelled, no pdf option

[lmjr]

Laser Jet pro, MFPM29w.  When I use HPsmart to scan, the scanning will be cancelled without further info. I can right click the printer icon to start scanning, but it only gives the option of photo, no pdf ability. Anyone can help here?

[Raj_05]

Hi @lmjr,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I'm sorry to hear that you're experiencing issues with scanning using HP Smart with your HP LaserJet Pro MFP M29w. Here are a few troubleshooting steps you can try to resolve the problem.

• Update HP Smart: Ensure that you have the latest version of HP Smart installed on your computer or mobile device. Check for updates in your app store or on the HP website.
• Check connectivity: Verify that your printer is properly connected to your computer or mobile device. Make sure you're connected to the same network as the printer.
• Restart devices: Restart both your computer or mobile device and the printer. Sometimes a simple restart can resolve temporary glitches.
• Reinstall HP Smart: If the issue persists, try uninstalling and reinstalling HP Smart. This can help resolve any software conflicts or corruption.
• Use alternative scanning software: If you're still unable to scan PDFs using HP Smart, you can try using alternative scanning software such as Adobe Acrobat, Windows Fax and Scan (Windows), or Preview (Mac). These programs often provide more advanced scanning options, including PDF creation.

I hope this helps. 
 

Take care and have a good day.

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Alden4
HP Support