Scanning documents from an Envy 5014

[RoninPS]

When I try to scan a document and touch the scan button on the face of the printer the printer will identify my PC to send the document to  BUT  then I get a message to go to the 123.HP.Com web site....I presumed that was to add/set up my printer for scanning. However, there is no way to specifically address scanning setup on that website and my printer already appears to be completely set up correctly...I print to it wirelessly all the time. I even tried the HP troubleshooter but that app does not find any problems either. I can, however, go to my PC, log in to HP Smart, and then I can give a keyboard command to the printer to scan and send a document to my PC.  

My question is, is there no way I can give the printer itself the command to scan/send a document after placing the document on the glass without having to walk over to my PC and do it from the desk?   That was never a requirement on my other HP printers - I could do everything from the printer itself.  My printer and PC are in different rooms so I'm having to walk back and forth. Silly !!

[Betty0610 · Accepted solution]

@RoninPS

Welcome to the HP Support Community.

That shouldn't be the case. Let's restore the network settings on the Printer: 1. From the Home screen, touch (Wireless) and then touch ( Settings ). 2. Touch Restore Network Settings, and then follow the onscreen instructions. 3. Print the network configuration page and verify that the network settings have been reset.

Once done, connect the Printer back to the Wi-Fi and try scanning.

1. On the printer control panel display, from the Home screen, touch ( Wireless ). 2. Touch ( Settings ). 3. Touch Wireless Setup Wizard 4. Follow the display instructions to complete the setup.

Let me know if this helps.

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