Scanning documents to computer

[TracyGA]

I have a HP OfficeJet 3800.,  When I open the HP printer assistant the only options it gives me is Shop or help...The scan print scan, fax option is grayed out.  Does anyone know how to get this option to work?  The printer is set as my default printer and documents are printing fine

[Dragon-Fur]

@TracyGA 

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I did not find an Officejet 3800 - I did find an Officejet 3830 series...

The restriction:  You cannot use the "Printer Assistant" with Windows S mode - Windows S mode does not allow  you to download and install the Full Feature Software (used in the Printer Assistant shortcut).

Windows S mode is a limited, "locked down" version of Windows that restricts downloads to those applications available in the Microsoft Store.

What to do?

Assuming the printer model is as guessed - or anything that supports HP Smart, you can use the HP Smart for Windows application.

Check for what the printer can do...

Mobile Printing – Options, How-to, Help, and Information

Print from your Android, iOS, or Amazon Fire device with the HP Mobile printing app.

Read this document first.

Open the section for your printer:  Find your printer and supported applications.

HP Printers - Mobile Printing Solutions Compatible with HP Printers

HP Smart for Windows

HP Smart is an application available in the Microsoft Store

Learn how to use HP Smart on your Windows 10 computer.

Open the Software and Drivers Support Website for your printer > Check the Box Get the App

OR

HP Printers - Using the HP Smart App (Windows 10)

NOTES: 

• Website includes the HP Smart software for Windows and Mobile devices, plus an FAQ section to assist with questions / issues
• Latest versions of HP Smart require that you be signed into the application

General Example - HP Smart - Windows - Main Menu

HP_Smart_W10_Start_Screen_4

and... Mobile

HP Smart - iOS and Android >>> Download, How-to. Videos, and FAQ

 HP Printers - Using the HP Smart App (Android, Apple iOS)

General Example - HP Smart - Mobile (iOS) - Main Menu

HP_Smart_Mobile_Main_Menu_6

HP Printers - Printing with Apple AirPrint (iOS)

What else?

HP Scan and Capture - Microsoft Store (formally Windows Store) - Requires Windows 8 or higher

• Download-Save-Install   HP Scan and Capture

Windows Scan – Microsoft Store (formally Windows Store) - Requires Windows 8 or higher

• “Get” the application from the Store >  Windows Scan

and possibly

Webscan – located in the Embedded Web Server (EWS) – No additional software

NOTE:  Webscan feature  is not available on Laser printers

If the printer is on the network,

If the EWS feature is available on your printer,

• Open your favorite browser > type / enter Printer IP address into URL / Address bar
• Tab Settings > Security > Administrator Settings > Enable >> Check box next to Webscan
• Click Apply to save any changes

Next

• Tab Scan > Webscan 
• Set up Webscan the way you want it - for example, set the Source to ADF
• Click Start Scan to scan your document / image using Webscan
• After the scan is complete, Save the scan to your computer.

Printer  Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, User Guides / Manuals, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

Open Support Home

Enter the name of your HP device

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