Scanning doesn't work. Windows 7, HP 8600 printer. downloaded latest HP print scan Dr.

[emhl]

Windows 7, HP 8600.  Scanner doesn't recognize the computer.  In past has been fixed by scan dr.  Downloaded newest as requested when I opened scan dr.  Initially when chosing installed printer it would just come back to that screen.  then it went thru a check and says all is well.  BUT it did not ask if I needed to fix printer or scanner as program has done in the past.  What is wrong with it?  It is not working...???

[senan6806]

Hi @emhl,

A warm welcome to HP Community!

Any error when you try to scan?

How is the printer connected, USB or Wireless?

Removing Print and Scan Doctor, its associated files and then installing a fresh copy of the latest print and scan doctor may resolve the Print and Scan Doctor issue. Here is how to do it:

1.) Open up the run command with the "Windows key + R" key combo.

2.) Type or copy paste- 'c:\Program Files (x86)\HP\Diagnostics\PSDR' into the run command text box.

           

3.) Click OK

4.) Delete all the PSDR files in the folder.

5.) Open up the run command with the "Windows key + R" key combo.

6.) Type %temp% and click OK.

7.) Delete all the files in the temp folder

8.) Power off and power on the computer.

9.) Download and install HP Print and Scan Doctor from here. 

Let me know how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!
Have a great day!