• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎03-11-2021 09:06 AM

HP Recommended
Product: OfficeJet4650
Operating System: Microsoft Windows 10 (32-bit)

Hi,

 

I have an OfficeJet 4650 All in one and for a while now my scanner does not work at all.  In addition to it not scanning anything, I also have a message "Scan to computer unavailable".  I tried to enable it but that doesn't seem to work either.

 

Appreciate anyone helping me getting my scanner to work again.

Thanks,

Sandi

Category:
2 REPLIES 2

‎03-11-2021 10:32 AM

HP Recommended

Hi,

Follow below utility by selecting your printer and then fix Scanning, then follow nay steps shown on screen:

https://ftp.hp.com/pub/printers/hppsdr/HPPSdr.exe

 

May it able to resolve the problem automatically?

 

If it fails to find a solution, what exact error is identified by the utility?

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No

‎03-11-2021 12:26 PM

HP Recommended

thank you for your reply.  When I open up the Scan Doctor and it asks me to choose a product and there seems to be 3 of the same printers in there. A network printer, a copy of the network printer (which is set as the default) and another one that has an IP address listed under it  I clicked on the  one with the IP address.  I ran the tool and it says everything came out ok so I did a test scan and it says Unable to Communicate with Scanner, so I click on Fix.  Then it looks like its extracting files but then an error comes up and says "fails to extract cab".  Did the same thing with the Network printer and driver check failed, so I unplugged the printer plugged it back in and restarted the computer.  I finished the test after restart and the same thing came up that it cannot communicate with the scanner.  This happened with all 3 of the printers listed.

 

Any advice on what to do now?

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.