• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Note: From May 27, 2025, the HP Print and Scan Doctor will no longer be available (retired) and HP will not release any further app updates. You can learn more by clicking here Replacement for Print and Scan Doctor.
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎02-05-2019 04:19 AM

HP Recommended
Product: LaserJet 1536dnf MFP
Operating System: Microsoft Windows 7 (64-bit)

Hello.
We have a HP 1536dnf MFP in our office. Suddenly, scanning won't work on one of the PCs. The device says that it's scanning, but on the PC there's an error that says something like "It was unable to connect to the scanner. Check if the device is turned on, check the connections and check if the network works properly. If everything is ok, restart the device and try again". 
I've tried all the steps that were written on HP support. Nothing helps. Other devices work fine and 1536dnf works fine on the other PC. The problem occurs only on one particular PC that has the same OS and drivers. 

1 ACCEPTED SOLUTION

Accepted Solutions

‎02-05-2019 08:15 AM

HP Recommended

Okay, I've managed to fix my issue. 

HOW TO FIX

1. Open Services.
2. Find Windows Image Aquisition (WIA)
3. Double click it.
4. In the second "card" (logging in or sth like that - I don't have english language here) check Log in as local user.
It should work.

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎02-05-2019 08:15 AM

HP Recommended

Okay, I've managed to fix my issue. 

HOW TO FIX

1. Open Services.
2. Find Windows Image Aquisition (WIA)
3. Double click it.
4. In the second "card" (logging in or sth like that - I don't have english language here) check Log in as local user.
It should work.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.