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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎09-05-2021 07:09 AM

HP Recommended
Product: HP Pavilion 13
Operating System: Microsoft Windows 10 (64-bit)

I used to be able to use HP Scan software to scan multiple pages double-sided - I fed the multiple pages via the feeder then turned them all round, & re-fed them into the printer & the software would sort them appropriately. Now, with the HP Smart app, I can only scan one page at a time & have to add additional pages manually. What am I doing wrong? Possibly it changed when I updated my laptop. Thanks.

7 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎09-07-2021 06:57 AM - last edited on ‎07-29-2022 09:45 AM by Retired

HP Recommended

Hi,

Thanks for using the HP Support Community.

Can you download and install the HP FULL Solution Software for your operating system:
HP Customer Support - Software and Driver Downloads


Once you have downloaded and installed the FULL feature software, you will be able to print and scan.

 

This resource will show how to scan 2 sided document with the HP FULL software:

https://www.youtube.com/watch?v=uDtc9u7GFXQ


Hope that helps.

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"

View solution in original post

https://www.youtube.com/watch?v=uDtc9u7GFXQ
youtube.com/watch?v=uDtc9u7GFXQ
Click on the link to subscribe and get the latest video uploads: https://goo.gl/y4Rcn1 The HP Officejet Pro 6960 series All In One printers offers an Automatic Document Feeder that scans one side at a time. This tutorial shows you how to Scan a 6 pages 2-sided document using the HP Scan Software ...
2 people found this reply helpful
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3 REPLIES 3

‎09-07-2021 06:57 AM - last edited on ‎07-29-2022 09:45 AM by Retired

HP Recommended

Hi,

Thanks for using the HP Support Community.

Can you download and install the HP FULL Solution Software for your operating system:
HP Customer Support - Software and Driver Downloads


Once you have downloaded and installed the FULL feature software, you will be able to print and scan.

 

This resource will show how to scan 2 sided document with the HP FULL software:

https://www.youtube.com/watch?v=uDtc9u7GFXQ


Hope that helps.

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
https://www.youtube.com/watch?v=uDtc9u7GFXQ
youtube.com/watch?v=uDtc9u7GFXQ
Click on the link to subscribe and get the latest video uploads: https://goo.gl/y4Rcn1 The HP Officejet Pro 6960 series All In One printers offers an Automatic Document Feeder that scans one side at a time. This tutorial shows you how to Scan a 6 pages 2-sided document using the HP Scan Software ...
2 people found this reply helpful
Was this reply helpful? Yes No

‎09-10-2021 02:09 PM

HP Recommended

Thank you so much for that - I had tried it but presumably didn't download the correct software because it didn't work. Your link did - great! You have made my life so much easier - thank you.

Sarah.

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‎09-11-2021 08:06 PM

HP Recommended

Hi @SkISarah ,

Glad to hear that your issue is resolved and all is working well now.

Have a nice day!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
Was this reply helpful? Yes No
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