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Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎09-05-2021 07:09 AM

HP Recommended
Product: HP Pavilion 13
Operating System: Microsoft Windows 10 (64-bit)

I used to be able to use HP Scan software to scan multiple pages double-sided - I fed the multiple pages via the feeder then turned them all round, & re-fed them into the printer & the software would sort them appropriately. Now, with the HP Smart app, I can only scan one page at a time & have to add additional pages manually. What am I doing wrong? Possibly it changed when I updated my laptop. Thanks.

7 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎09-07-2021 06:57 AM - last edited on ‎07-29-2022 09:45 AM by Retired

HP Recommended

Hi,

Thanks for using the HP Support Community.

Can you download and install the HP FULL Solution Software for your operating system:
HP Customer Support - Software and Driver Downloads


Once you have downloaded and installed the FULL feature software, you will be able to print and scan.

 

This resource will show how to scan 2 sided document with the HP FULL software:

https://www.youtube.com/watch?v=uDtc9u7GFXQ


Hope that helps.

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"

View solution in original post

HP Officejet Pro 6960|6961 |6963 | 6964 |6966 |6968: Scan Multiple (6) pages 2 sided document to PDF
HP Officejet Pro 6960|6961 |6963 | 6964 |6966 |6968: Scan Multiple (6) pages 2 sided document to PDF
youtube.com/watch?v=uDtc9u7GFXQ
Click on the link to subscribe and get the latest video uploads: https://goo.gl/y4Rcn1 The HP Officejet Pro 6960 series All In One printers offers an Automatic Document Feeder that scans one side at a time. This tutorial shows you how to Scan a 6 pages 2-sided document using the HP Scan Software ...
2 people found this reply helpful
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3 REPLIES 3

‎09-07-2021 06:57 AM - last edited on ‎07-29-2022 09:45 AM by Retired

HP Recommended

Hi,

Thanks for using the HP Support Community.

Can you download and install the HP FULL Solution Software for your operating system:
HP Customer Support - Software and Driver Downloads


Once you have downloaded and installed the FULL feature software, you will be able to print and scan.

 

This resource will show how to scan 2 sided document with the HP FULL software:

https://www.youtube.com/watch?v=uDtc9u7GFXQ


Hope that helps.

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
HP Officejet Pro 6960|6961 |6963 | 6964 |6966 |6968: Scan Multiple (6) pages 2 sided document to PDF
HP Officejet Pro 6960|6961 |6963 | 6964 |6966 |6968: Scan Multiple (6) pages 2 sided document to PDF
youtube.com/watch?v=uDtc9u7GFXQ
Click on the link to subscribe and get the latest video uploads: https://goo.gl/y4Rcn1 The HP Officejet Pro 6960 series All In One printers offers an Automatic Document Feeder that scans one side at a time. This tutorial shows you how to Scan a 6 pages 2-sided document using the HP Scan Software ...
2 people found this reply helpful
Was this reply helpful? Yes No

‎09-10-2021 02:09 PM

HP Recommended

Thank you so much for that - I had tried it but presumably didn't download the correct software because it didn't work. Your link did - great! You have made my life so much easier - thank you.

Sarah.

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‎09-11-2021 08:06 PM

HP Recommended

Hi @SkISarah ,

Glad to hear that your issue is resolved and all is working well now.

Have a nice day!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
Was this reply helpful? Yes No
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