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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎11-15-2016 03:44 PM

HP Recommended
Product: Photosmart C6380
Operating System: macOS 10.12 Sierra

I am getting the following error when wanting to save a scan since upgrading to Sierra.

 

An error has occurred saving the file because it could not be written to. Check the properties for the file to make sure it is not read-only.

 

Can you please assist with a fix.

 

Thanks

 

Jean-Claude

1 ACCEPTED SOLUTION

Accepted Solutions

‎11-16-2016 10:27 AM

HP Recommended

Hi,

Apoligies for jumping in.


If you may use HP Scan, the HP Scan application is incompatible with Sierra, therefore you may experience issues.
Delete HP Scan by moving it to trash, then empty the trash.

Instead install HP Easy Scan below, it will be installed within the Applications folder:
http://ftp.hp.com/pub/softlib/software12/HP_Quick_Start/osx/Installations/Essentials/hp-easy-scan-1_...

Finally, ensure your drivers are up to date by clicking the Apple icon, select About this Mac and then press Software Update.
Click Store on the top menu bar, click Reload Page, click Update All if any updated are available.

Regards,
Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂

View solution in original post

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2 REPLIES 2

‎11-15-2016 03:47 PM

HP Recommended

Hello JC1954,

 

Try changing the location that you're saving the scan to.

 

It sounds like for some reason where you're trying to save to, you don't have permission to do so.

To simply say thanks, please click the "Thumbs Up"button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.
Was this reply helpful? Yes No

‎11-16-2016 10:27 AM

HP Recommended

Hi,

Apoligies for jumping in.


If you may use HP Scan, the HP Scan application is incompatible with Sierra, therefore you may experience issues.
Delete HP Scan by moving it to trash, then empty the trash.

Instead install HP Easy Scan below, it will be installed within the Applications folder:
http://ftp.hp.com/pub/softlib/software12/HP_Quick_Start/osx/Installations/Essentials/hp-easy-scan-1_...

Finally, ensure your drivers are up to date by clicking the Apple icon, select About this Mac and then press Software Update.
Click Store on the top menu bar, click Reload Page, click Update All if any updated are available.

Regards,
Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No
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