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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.

‎01-22-2025 03:43 AM

HP Recommended
Product: HP ENVY 6020e All-in-One Printer

Screenshot 2025-01-22 at 10.47.51 AM.png

 

I just opened the new printer and this is the result of a scan.
Anyone can help?

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Accepted Solutions

‎01-22-2025 06:12 AM

HP Recommended

How does it copy? 

If the copy is the same return it, defective scanner.




My profile on LinkedIn

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2 REPLIES 2

‎01-22-2025 06:12 AM

HP Recommended

How does it copy? 

If the copy is the same return it, defective scanner.




My profile on LinkedIn

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‎01-25-2025 02:02 AM

HP Recommended

Same on copy, i wrote to the assistance and they already sent me another one ✅

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