Scanning from HP Envy 7640 document feeder

[Glockman414]

HP Smart App looks different and now unable to select scan from the document feeder - only one at a time from the glass top.

[Irfan_06]

Hi @Glockman414,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to help you.

I see that you are facing scanning issues with your printer.

Kindly refer to the steps on this link and let me know if that fixes the issue.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a good day

Irwin6

HP Support

[Glockman414]

I followed the HP Easy Start install instructions but can't continue past the HP Product Improvement Study page. I checked use HP in a business with 1-9 employees but there is a box below that where the cursor is flashing and no instructions as to what goes in the box. Clicking Continue does nothing.

[Irfan_06]

Hi @Glockman414,

I am sorry to hear that the above steps did not help much.

This issue might require one-on-one interaction to fix it.

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a great day ahead!

Irwin6

HP Support