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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎10-21-2016 02:13 AM

HP Recommended

Hi,

I'm trying to scan with my HP LaserJet Pro MFP M127fw and when I press 'Apps' it just says 'connecting' and clock starts spinning and nothing happens. I have tried reinstalling the startup disk with no improvement. Can anyone help please?

Thankyou.

6 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎10-24-2016 01:52 AM

HP Recommended

Hi Marisa,

You may follow this tool to install the latest firmware version from a Mac computer:

http://support.hp.com/us-en/drivers/selfservice/swdetails/HP-LaserJet-Pro-MFP-M127-series/5396666/mo...

 

Please note that the printer need to be installed through a USB connection only, be sure to temporarly plug a USB cable in order to update the printer.

Performing a such through a wireless connection may fail and may damage the printer and threfore should not be done.



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If my post resolve your problem please mark it as an Accepted Solution 🙂

View solution in original post

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5 REPLIES 5

‎10-21-2016 03:24 AM

HP Recommended

Hi,

From your PC, download and install the latest firmware for the printer, then restart the printer and check for any difference:

http://ftp.hp.com/pub/softlib/software13/printers/LES/M127/HP_M127_128_FW_Update_20160622.exe

 

Regards,

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
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‎10-24-2016 01:35 AM

HP Recommended

Hi Shlomil,

 

Thankyou for your reply. Unfortunately I have tried to download the url you have given me but it just downloads as a textedit file. I am using a Mac0SX 10.6.8. Would you send me a link please for this.

Thankyou very much Shlomil.

 

Marisa

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‎10-24-2016 01:52 AM

HP Recommended

Hi Marisa,

You may follow this tool to install the latest firmware version from a Mac computer:

http://support.hp.com/us-en/drivers/selfservice/swdetails/HP-LaserJet-Pro-MFP-M127-series/5396666/mo...

 

Please note that the printer need to be installed through a USB connection only, be sure to temporarly plug a USB cable in order to update the printer.

Performing a such through a wireless connection may fail and may damage the printer and threfore should not be done.



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
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‎10-24-2016 02:14 AM

HP Recommended

That's great! Thanks very much Shlomil it's worked all ok and I can scan now.

Thankyou.

 

Marisa

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‎03-11-2017 06:44 PM

HP Recommended

Hey this is not funny at all. You think HP is a serious company. You buy this **** that should be able toscan and than you finde out nobody is really able to scan on a mac.

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