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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎01-21-2025 08:56 AM

HP Recommended
Product: HP OfficeJet Pro 8715 All-in-One Printer
Operating System: Microsoft Windows 11

When scanning via HP OfficeJet Pro 8710 to my email address I get the error message: Secure connection (SSL or TLS) failed. The instructions I have followed so far do not provide a solution. How can I proceed?

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1 person had the same question
1 REPLY 1

‎03-21-2025 12:43 PM

HP Recommended

I have an MSN/Outlook email account and it used to work just fine when I would scan to email.  All the instructions that I am finding on-line do not work.  I am wondering if this 4 year old printer is no longer compatible for this option?  I've tried port 587 and port 25.  SMTP server is "smtp-mail.**bleep**"  I have checked Always use secure connection (SSL/TLS), I have checked Validate server certificate, I have selected server requires authentication and entered my user name and password that I use for logging into my email account online and when I send a test message I get the same error as you or incorrect credentials username/password.  Now I am wondering if maybe this product is too old to perform scan to email.  

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