• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎01-17-2022 11:45 AM

HP Recommended
Product: HP Photosmart C4680 All-in-One Printer
Operating System: Microsoft Windows 10 (64-bit)

I cannot scan using the "scan" button on my  HP Photosmart C4680 All-in-One printer and upload to PC. However, I can scan from using the Scan ap installed on  Windows PC.

Device Manager states the printer is offline and Scan Doctor and all the trouble shooting software cannot access the printer.

 

Drives were updated today and are current.

 

What can I do to resolve this?

Category:
1 REPLY 1

‎01-20-2022 03:26 AM

HP Recommended

@BlackCat212, Welcome to the HP Support Community! I’m here to help.

 

I understand you are not able to scan from the printer control panel. This is possible only if you have a full-feature printer driver available. Which is, HP Solution Center for this model printer.

 

HP Solution Center is not available or supported anymore. Hence, this option will not work. You will have to scan from the computer screen.

 

If this does not help, I suggest you upgrade the printer. You may visit Hp Store to check the available printers.

 

Hope this helps! Let me know how it goes. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

KUMAR0307
I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.