Scanning from computer

[Titch2]

Virtual Agent is rubbish - Why has my HP Officejet Pro 8610 suddenly decided that I have to scan from Document feeder rather than the scanning glass - I can't fee a document with several pages stapled together through the document feeder. Any idea how I can just scan from the glass? Can't find anything on HP virtual agent - it doesn't understand my question? Can't find anything in the documentation, can't find anything on the help section. Despair of why these things suddenly happen!!!!! 

[praveen196]

@Titch2 Welcome to HP Community!

I understand that you are facing issues with scanning.

The following resource will help you :

https://support.hp.com/sg-en/drivers

Key in your printer model, Operating System, and download & install the FULL feature software.

Once you have downloaded and installed the FULL feature software, you will be able to print and scan.

How to Scan to Computer

Once you have installed the software:

1. Click on the Printer Icon (on your desktop) and it will bring up the HP Printer Assistant.
2. Under the Scan menu, there is a “Manage Scan to Computer”, click on that.
3. Make sure that you “Enable” Scan to Computer. Also, make sure the tab “Automatically start Scan to Computer when I log on to Windows” is checked if you want to make this feature permanent. (the following video will show you how)

Also, refer the following link to How to Scan(windows)

Keep us posted,

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