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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎06-08-2018 03:19 PM

HP Recommended
Product: m477
Operating System: Microsoft Windows 10 (64-bit)

I have a couple m477s on our network. I've installed the full HP software package (HP Scan included) on a Win 10 64bit box. I've added both printers to the PC. I can only scan from the first printer I added and I dont see a way for me to tell HP Scan to scan from the other printer. How do I do that?

1 ACCEPTED SOLUTION

Accepted Solutions

‎06-09-2018 03:01 AM

HP Recommended

Hi,

You would need to configure multiple devices on your PC as you have multiple printers.

 

Once completing the setup you should run the setup again and follow the steps on screen to connect a new printer, once completing the installation and openning HP Scan you will be offered with a dialog to select the required device.

 

That step should be repeat for every different device so your PC will communicate with the different printers.

 

Shlomi



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If my post resolve your problem please mark it as an Accepted Solution 🙂

View solution in original post

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4 REPLIES 4

‎06-08-2018 03:25 PM

HP Recommended

Also....I'm not oppsed to making registry changes to get it to work.

Was this reply helpful? Yes No

‎06-09-2018 03:01 AM

HP Recommended

Hi,

You would need to configure multiple devices on your PC as you have multiple printers.

 

Once completing the setup you should run the setup again and follow the steps on screen to connect a new printer, once completing the installation and openning HP Scan you will be offered with a dialog to select the required device.

 

That step should be repeat for every different device so your PC will communicate with the different printers.

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No

‎06-11-2018 08:51 AM

HP Recommended

Just tried it and it worked great! Thanks for the info. One other thing though...

 

How do I rename the scanners? One is "HP CLJM477 Scan Driver" and the other is "HP CLJM477 Scan Driver #2". I'd like to make then a little more identifiable by adding the owner's.

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‎06-11-2018 11:11 AM

HP Recommended

Figured it out! There are couple registry keys where you can edit the "HKLM/.../FriendlyName" to whatever you want. Now the scanners are easily identifiable in all the lists in the various applications that access the scanner (HP Scan, Acrobat, etc...).

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