Scanning from the control panel

[Mike195301]

I have been using OfficeJet 8010e for some time now.

The issue now is that Scan from the document feeder on the control panel does not work, it scans from the flatbed even though there is a document in the feeder. 

When using HP Smart or Windows Scan & Fax the printer does pick up from the document feeder for scanning.

Why will the printer not recognize a document in the feeder for the scan function on the control panel? 

Please help as I prefer to use the control panel for scanning.

[Irwin6]

Hi @Mike195301,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to help you.

I see that you are facing an issue with your printer that does not scan from ADF.

A) Please follow the steps below to perform a power drain.

1) Take out the cartridges

2) Unplug the power cord from the printer & wall.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not into a surge protector.

5) Insert the cartridges back into the printer.

Remove the cartridges > Unplug the power cord > Wait for 30 seconds > Plug the power cord back in > Insert the cartridges

B) Kindly refer to the steps on this link to update the printer firmware and let me know if that resolves the issue.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a good day

Irwin6

HP Support

[Mike195301]

The scan from the control panel using the document feed is still not working. Have to use the HP Smart app, which is not my preferred option.

Mike

[Irwin6]

Hi @Mike195301,

I am sorry to hear that the above steps did not help much but i do appreciate your efforts in performing the troubleshooting steps.

Refer to the steps on this link to further troubleshoot and let me know if that resolves the issue.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a good day

Irwin6

HP Support

[Mike195301]

I have followed the instructions as much as I could, but it still hasn't fixed the issue of scanning from the Control panel using the ADF!!!!

Mike

[Irwin6]

Hi @Mike195301,

I am sorry to hear that the above steps did not help much but i do appreciate your efforts in performing the troubleshooting steps.

The support on the HP community is currently available within certain constraints. We are striving to enhance our assistance and broaden its scope. We appreciate your understanding and patience.

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a great day ahead!

Irwin6

HP Support