• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎06-08-2024 01:44 PM

HP Recommended
Product: HP Color LaserJet Pro MFP 4302fdw Printer
Operating System: Linux

I've purchased an MFP 4302fdw last Monday and basically it works fine for me. Now i tried to scan from a Linux (Fedora 39) machine using xsane. In about 2 among 3 cases scanning works, but the other times i press "Preview scan" or "Scan" the MFP 4302fdw dies and displays "A critical system error has occurred. Restart the printer and try again. If the problem persists, contact your support representative. FW Version: 6.17.2.23-202403281608" and under "Details": "Error Code: F0.01.01.02" "Process Name:" "FW Version: 6.17.2.23-202403281608".

In the event log i see furthermore the errors F0.03.05.01 and F0.03.05.02 and the WARNING F0.01.04.00.

I'm not surprised, that an open source program makes mistakes. Nonetheless when a commercial HP product feels operated incorrectly from some software, i'd expect it to return an error instead of crashing.

Any idea, if this will be fixed ?

 

And btw at least today the support portal is an imposition (never used it before). Trying to add my device i always get after half a minute ++ of waiting the incredibly instructive message "Something went wrong. Try again later".

Category:
1 person had the same question
1 REPLY 1

‎08-02-2024 08:13 AM

HP Recommended

Followup: After a firmware update, the MFP had pulled and installed about a week ago, the crash seems to happen a bit less often. Not sure, if this is significant. Also i see a different error in the logs:

Error C1.BF.FC.0B 1 repetition. The crash screen is the same and names firmware version 6.17.3.269-202405221647

1 person found this reply helpful
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.