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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎10-21-2020 05:34 AM

HP Recommended
Product: hp laserjet mfp m130fw
Operating System: Microsoft Windows 10 (64-bit)

First of all, HP support chat is awful. i am trying to report a bug, but they just kick me out once i say from which country i am. 

 

So. Using hp laserjet mfp m130fw and HP smart software for scanning. If i set computer language to my native language (latvian), then scan function is not working, it says that printer is offline! If i switch computer language back to English, then scan is working.

 

What kind of annoying bug is that? 🙂 

Category:
1 REPLY 1

‎10-25-2020 12:55 PM

HP Recommended

@ALCC

 

Welcome to the HP Support Community.

 

Try a firmware update: https://support.hp.com/in-en/document/c02919168

 

Try uninstalling and reinstalling the HP Smart App.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

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