Scanning function is not working properly

[bePanda]

Hi,

without any known reason a scanning problem appeared today.

The scan itself works, but the scanning result is always a full page auf differently coloured lines. The result is the same for both, scanning (scan to computer) and coping (scan & and print).

There is no error message.

Can somebody help me?

Regards,

Andreas

[Andr-1611]

Hello @bePanda ,
Welcome to the HP Support Community!

Try this solution:

Reset the printer to recover from printer errors or failures.

1. If your printer has a rechargeable battery, remove it.

2. With the printer turned on, disconnect the power cord from the printer.

3. Unplug the power cord from the power source.

4. Wait 60 seconds.

5. Reconnect the power cord to a wall outlet and to the printer.

   Note:

   HP recommends plugging the printer directly into a wall outlet.

6. Turn on the printer to complete the reset.

Hope this helps! Keep me posted.
Andreas

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[bePanda]

Hi @Andr-1611,

thank you for your adivce.

The printer is plugged directly into a wall outlet. I did as you described (three times), but the error remains the same. In addition, I also restored to factory settings. Still no change.

Are there any other ideas?

Regards