Scanning function is not working properly

[bePanda]

Hi,

without any known reason a scanning problem appeared today.

The scan itself works, but the scanning result is always a full page auf differently coloured lines. The result is the same for both, scanning (scan to computer) and coping (scan & and print).

There is no error message.

What I already tried:

1. If your printer has a rechargeable battery, remove it.

2. With the printer turned on, disconnect the power cord from the printer.

3. Unplug the power cord from the power source.

4. Wait 60 seconds.

5. Reconnect the power cord to a wall outlet and to the printer.

   Note:

   HP recommends plugging the printer directly into a wall outlet.

6. Turn on the printer to complete the reset.

Can somebody help me?

Regards,

Andreas

[Kumar0307 · Accepted solution]

@bePanda, Welcome to the HP Support Community! I’m here to help.

Thank you for attaching the picture. I'm afraid this looks like a scanner failure.

Update the printer firmware

Click here to download and install the latest printer firmware from your computer.

Click here to know different methods of updating printer firmware.

If the issue persists,

• I've sent you a private message with further instructions to resolve this issue.
• In order to access your private messages, click the private message icon on the upper right corner of your HP community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Let me know how it goes. 

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