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Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎06-27-2021 03:43 PM

HP Recommended
Product: LaserJet MFP Pro M127fw
Operating System: macOS 11.0 Big Sur

I connected my LaserJet MFP Pro M127fw  to a new MacBook with Big Sur. It prints regularly, but the scanning function is not working. Even HP Smart cannot do it.

The scanner still works regularly with my old Macbook with OS 10.13.6

Category:
1 REPLY 1

‎06-27-2021 10:07 PM

HP Recommended

yep they just made the hp smart app require sign in to scan for a local printer. what an absolute joke hp. nice.

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