Scanning function on HP OfficeJet Pro 8025e is not working

[MarkSGrossman]

The scanning function on my HP OfficeJet Pro 8025e stopped working. No error message. It just doesn't work when I click "scan," although the preview function works just fine.  I've tried unplugging, removing and restoring printer, reloading or updating drivers, running diagnostics, etc. Copying and printing worked just fine before and have continued working fine after each attempted fix.  So, I'm out of recommended solutions.

[Dragon-Fur]

@MarkSGrossman 

Welcome to the HP Community --

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@MarkSGrossman wrote:

The scanning function on my HP OfficeJet Pro 8025e stopped working.

No error message. It just doesn't work when I click "scan," although the preview function works just fine. 

I've tried unplugging, removing and restoring printer, reloading or updating drivers, running diagnostics, etc.

Copying and printing worked just fine before and have continued working fine after each attempted fix. 

So, I'm out of recommended solutions.

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From your description, you might be using HP Smart (Legacy), the newer HP App (replacement for HP Smart), or perhaps HP Scan (part of the full driver printer software).

Each of these applications / software include a Preview feature.

HP Smart and HP App support (in Windows) an application Reset option that might help recover the scan functions in the application.

Ask if you are using HP Scan and need help / direction to (re)install the full driver printer software.

Ask if you need help to check Printing Preferences and / or Printer Properties for the selected Shortcut and the proper HP driver.

-- For others reading -- Review --

The video explains the steps for Printer Reset and removing the printer from the app.

 HP Support Videos – HP App - Fix a “Scanning Unavailable” error in the HP app | HP printers | HP Sup...

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- Printer Application - HP Smart – Windows –

Check / Reset HP Smart

Check / Reset HP App

NOTES – Skipping Steps

• If you skip one or more steps and nothing works, consider going back and adding any missed checkpoints.
• Ignore anything not relevant, unwanted, disliked.

Start

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Windows - High Contrast / Dark Mode

• If you are running High Contrast or “Dark Mode” and one or more apps will not open at all, try switching to None (for contrast) or “Light” for mode. 
• After the application opens, set up the printer –
• Later, if you wish to do so, try setting the mode back to your preferred setting.

References - Windows 11

Settings > Personalization > Colors > Choose your mode = Light

Scroll down

Related settings

Select Contrast Themes > None

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Windows – Updates

 Check / Run Windows Updates > Install any pending updates.

If any updates are installed, consider Restarting the computer.

===================================

Open and Check HP Smart / HP App

Discontinue steps when everything is working.

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Remove HP App / HP Smart from Startup

Open the Task Manager

Press Ctrl + Shift + Esc

OR

Right-Click Windows Start > Task Manager

Select Startup apps

If HP Smart / HP App is in the list, remove or Disable

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Clear Background Processes

• Open Task Manager
• Check process list for “HP App” or “HP Smart”
• If found, Right-Click on the named process and “End task” (wording varies)

=================================== 

Sign out and sign in

• Open the HP App
• Sign out of the application
• Exit out of the application – Wait a few seconds...
• Reopen and sign in.

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Restart Everything

Restart computer, printer, and the router that controls your network.

Can’t stand it?  Consider:  Restart computer(s) and printer.

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Open and Check HP Smart / HP App

Discontinue steps when everything is working.

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Windows - Reset HP App / HP Smart Application

The Reset action removes the app data without uninstalling the application.

Settings > Apps > Installed Apps

Search / Find / Select HP Smart in the installed apps list

OR

Search / Find / select HP (app) in the installed apps list

Open Advanced options > Reset the app

Restart the computer and log in

Open HP Smart > Sign in > Add Printer(s)

OR

Open HP App > Sign in > Add your printer(s)

-- What if? –

If the app Reset does not work by itself,

then

Uninstall the HP App and start over.

-- Note --  August 2026 --

Now or soon, HP Smart might no longer be available for download / installation.

HP App is the replacement for the older HP Smart application.

Check before uninstalling the HP Smart app.

Restart the computer and log in

“Get” a new copy of HP Smart / HP App:

 Microsoft Store or 123.hp.com - Printer setup from the HP® Official site

Open HP Smart / HP App > Sign in > Add Printer(s)

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Message Content References

-- Take advantage of the extensive HP Video collection --

                                            ↓↓↓↓↓↓↓

Technology Tips - Video Gallery from our HP Expert greenturtle

 Technology Tips– YouTube Video Help for Printers

 HP Support Official Channel – HP Support Video Gallery

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References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

HP OfficeJet Pro 8025e All-in-One Printer

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