Scanning impossible on the 5100 series printer. I'm fed up with this issue and want a refund.

[Fedup37]

I am so fed up with not being able to scan with my Smart 5100 printer that I just want to throw it in the trash.  I can print over my network but when I go to scan, it says the printer can't be found.  How come it can be found to print but not to scan?

[A_Gayathri]

Hi @Fedup37,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.
 

I completely understand your frustration—being able to print but not scan makes no sense. 

let’s try a few quick fixes:

Check HP Smart & Windows Scan

• Open the HP Smart app and try scanning. If it fails, try Windows Fax and Scan (search for it in the Start menu).

Restart the Printer & PC

• Power off both the printer and your computer, then restart them and try scanning again.

Reinstall the Printer in Windows

• Go to Settings > Devices > Printers & Scanners
• Remove the HP Smart Tank 5100 printer.
• Restart the PC and re-add the printer.

Try Scanning via the Embedded Web Server (EWS)

• Find your printer’s IP address (Control Panel > Devices and Printers > Right-click on your printer > Properties)
• Enter the IP in a web browser to open the printer’s settings.
• Look for Webscan and try scanning from there.

Disable “Scan to Computer” in HP Smart and Re-enable It

• Open HP Smart
• Go to Printer Settings > Scan Settings > Scan to Computer
• Disable and then re-enable it.

Check Firewall & Antivirus

• Temporarily disable your firewall or antivirus and try scanning again.

I hope this helps. 

Take care and have a good day.

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