Scanning is Currently Unavailable

[ageorgescu]

Just installed a brand new HP Color LaserJet MFP E47528 and when clicking Scan from HP Smart I get the following error:

The printer is added to the network, everything else works great except scanning.

Exhausted all the official troubleshooting steps listed here: https://support.hp.com/us-en/document/ish_6397052-6397108-16 

Also: updated the firmware, installed the drivers on a different PC, uninstalled and installed latest drivers from the HP website, removed and re-added the printer from both HP Smart and Control Panel, restarted the printer.

I see so many posts online about people having this issue but no fix.

How is this fixable?

[RobCor1]

here the same problem.

user in homeoffice cannot scan...

[ageorgescu]

I have figured it out by myself.

• Open the printer configuration page by entering its IP in the browser;
• Click on the Networking Tab;
• Under Configuration -> Click on Other Settings;
• Check the option "WebScan";
• Click Apply.

[RobCor1]

 have test this too.

after this it went a step further but when we click on scan  the same error appears as before

[ageorgescu]

I suggest restarting the printer and if still doesn't work, uninstalling and reinstalling it. I remember I did this as well but I don't remember at which point.

[RobCor1]

printer restart, HP Smart App deinstalling than new installing  and same problem.