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Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎05-05-2023 07:21 PM

HP Recommended

HP laser jet Pro MFPM148fdw printer/scanner. I was able to print and scan before three days. But suddenly the scanner is not working. SCANNING IS CURRENTLY NOT AVAILABLE MESSAGE IS THERE ON HP SMART. I tried to diagnosis through HP scan and print doctor. But the issue is not resolve. My printer status is READY.

I can print but can't scan. Please help me.

Category:
1 REPLY 1

‎05-06-2023 11:50 AM

HP Recommended

Hello @8499,
Welcome to the HP Support Community!

 

  1. shut down printer via on/off switch
  2. shut down the computer
  3. wait about 20 sec.
  4. Switch on the printer, wait until the printer has finished its initialization
  5. switch on computer, log in (with admin rights) and wait about 10 sec.

... and now everything's working again?

 

Hope this helps! Keep me posted.
Andr-1611

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