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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎07-15-2020 05:39 AM

HP Recommended
Product: HP Laser Jet Pro MFP M127-M128
Operating System: Microsoft Windows 10 (64-bit)

When I try to scan my printer starts scanning but then the message appears

Снимок2.jpg

3 REPLIES 3

‎07-17-2020 02:04 PM

HP Recommended

@Alex801, Welcome to HP Support Community!

 

Are you able to make photocopies on the printer?

Are you able to print from the computer to the printer?

 

Meanwhile, follow the steps below-

 

Update the printer firmware

Download available firmware updates from the HP website

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. Refer to the document HP Printers - Updating or Upgrading Printer Firmware

 

Reset the printer

  1. Turn the printer on, if it is not already on.
  2. Wait until the printer is idle and silent before you continue.
  3. With the printer turned on, disconnect the power cord from the rear of the printer.
  4. Unplug the power cord from the wall outlet.
  5. Wait at least 60 seconds.
  6. Plug the power cord back into the wall outlet.
  7. Reconnect the power cord to the rear of the printer.
  8. Turn on the printer, if it does not automatically turn on.
  9. Wait until the printer is idle and silent before you proceed

Use HP Print and Scan Doctor

Download HP Print and Scan Doctor and run the program. It will automatically diagnose and fix any printer connectivity issues. 

For more information, go to https://support.hp.com/us-en/topic/printscandoctor

 

Keep me posted for further assistance.

TEJ1602
I am an HP Employee

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‎07-20-2020 03:34 AM

HP Recommended

Yes, I'm  able to make photocopies on the printer.

I'm able to print from the computer to the printer.

Was this reply helpful? Yes No

‎07-20-2020 11:08 AM

HP Recommended

@Alex801

 

Use HP Print and Scan Doctor

Download HP Print and Scan Doctor and run the program. It will automatically diagnose and fix any printer connectivity issues. 

For more information, go to https://support.hp.com/us-en/topic/printscandoctor

 

Keep me posted for further assistance.

TEJ1602
I am an HP Employee

Was this reply helpful? Yes No
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