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Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎07-10-2023 08:14 AM

HP Recommended
Product: HP OfficeJet Pro 9015 All-in-One Printer
Operating System: Microsoft Windows 10 (64-bit)

Notification:  Scanning not available.  Virtual Assistant indicated: You hava a document open related to this issue: apple macintosh, but we don't own/use an apple macintosh.  What's going on?  Have I been hacked?  Also, printer status is giving me a checkmark, but instead of normal green color, it is brown?

Category:
2 REPLIES 2

‎07-13-2023 07:29 AM

HP Recommended

Hi @JAS20816 

Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

 

I see that you are facing scanning issues.

 

Kindly refer to the steps on this link and let me know if that fixes the issue.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

I hope this helps.

Take care and have a good day.

 

Treeko

HP Support


I am an HP Employee

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‎07-13-2023 11:45 AM

HP Recommended

Thank you.  This was helpful.  Though it turns out that the primary issue I was having was caused by a networking issue related to my router which has since been replaced.

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