Scanning issue because ink is depleted

[Le1ghanne]

I use remanufactured ink cartridges and have for a long time without issue.  I have always wondered why if your ink cartridge(s) is depleted, why you can't scan anything.  Right now the printer refuses to recognize the Black XL cartridge and I've gone through all the steps, removing it, replacingit, turning printer on and off, unplugging, restarting the computer to no avail.  I have a lot of scanning to do and it is important because it has to do with my medical issues and I'm running out of options and I cannot afford a new printer.

[A4Apollo]

Hey there! @Le1ghanne, Thanks for stopping by HP forums!

I understand you have issues scanning because the ink is depleted on your printer.

Don't worry I'll try to help you out.

I appreciate your efforts for trying out the steps before reaching out to us.

Did you make any changes to your printer?

Are you able to make a copy from your printer?

Do you get any error on the printer control panel?

If you are getting an error on the printer control you will not be able to initiate the scan from the printer control panel.

However, You should be able to initiate a scan from the printer software or EWS  page.

Refer this article to know how to scan from printer software or EWS page.

I'll keep an eye out for your response.

I hope you have a great day! 🙂

[Le1ghanne]

I haven't made any changes to the printer, I just haven't used it for awhile because the ink was depleted, and I couldn't afford to get new ones.  The message is that the Black XL cartridge is either damaged or missing, so I can't print or make copies either.  Then I bought new ones and even took the same cartridge back and got a replacement again, but it still won't work.

[A4Apollo]

@Le1ghanne, Thanks for your quick response and time.

I appreciate your efforts for trying out the steps.

As you mentioned you are getting black XL cartridge is either damaged or missing error.

Please try the steps recommended below.

Clean the cartridge contacts

Remove and reinsert the ink cartridge or ink cartridges indicated in the error message. Make sure that the cartridges are inserted correctly.
If the printer is off, press the Power button to turn on the printer. Wait until the printer is idle and silent before you continue.
Open the cartridge access door. The carriage moves to the access area.
Press the tab on the front of the cartridge in to release it, and then pull up on the cartridge to remove it from the slot.
If an orange pull tab is still attached, remove it.
Make sure that you remove the orange pull-tab and plastic wrap completely. Otherwise, ink might leak from the cartridge. When you remove the plastic wrap, the paper label on the top of the cartridge tears slightly, which is necessary to properly vent the cartridge.
With the nozzle and contacts facing down, slide the cartridge into its slot. Press down on the cartridge until it is firmly seated.
Repeat these steps to inspect any other cartridges indicated on the control panel.
Close the cartridge access door.

Refer this article to further troubleshoot ink cartridge issues.

Hope this helps!

Have a great day ahead! 🙂

[Le1ghanne]

Thank you; and yes I have tried these steps, several times 

[DavidSMP]

Hi @Le1ghanne,

I read the response comprehensively. Splendid effort, great troubleshooting and enormous heart displayed to try and get the issue resolved. Kudos to you for that and it is greatly appreciated. 🙂 As @A4Apollo is out of office for the day, I am taking over from here.

As you've tried all the steps and tried multiple cartridges also, It definitely looks like a hardware issue with the printer.

Please contact HP support to get the printer replaced.

HP Technical Support can be reached by clicking on the following link: http://h22207.www2.hp.com/us-en/?openCLC=true

(1) Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.

(2) Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.

(3) Once completed click the 'Show Options' icon on the bottom right.

(4) Lastly, scroll down to the bottom of the page and select 'Get phone number.' A case number and phone number will now populate for you.

They will be happy to assist you immediately. If the unit is under warranty repair services is taken care of by the manufacturer’s warranty

Hope this helps. Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great.

T

Take care now and have a superb week ahead. 🙂

[Le1ghanne]

I thank you for your efforts, but at this time, I simply cannot afford a new printer.

[DavidSMP · Accepted solution]

Hi @Le1ghanne,

I reviewed the post I understand where you come from. Great troubleshooting, tremendous effort and diagnosis to try and resolve the issue though.It is a hardware issue with the printer. I hope you find the resources to get the printer replaced. I don't live in Bill Gates' neighborhood. So I understand precisely where you come from.

However, we worked as a team in tandem to figure out exactly what was work with the printer. Kudos to you for that. 🙂

Trust me I've done everything here to assist you by keeping your best interest in mind. 🙂 You've  been absolutely superb to work with, by displaying great technical skills. 🙂 I thank you again for your time. It has been an absolute privilege to share this platform with you. 🙂

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.

 If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. 🙂

You take care now, stay healthy, keep smiling big and do have a blessed year ahead. 🙂

[DavidSMP]

Hi @Le1ghanne,

It has been a fabulous experience working with you. 🙂 I thank you greatly for accepting this as a solution. 🙂 You've been simply amazing with your technical expertise and thanks again for giving me the privilege to share this platform with you. 🙂

I hope the unit works great and stays healthy for a long time. 🙂

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.