Scanning issue from HP Smart in Windows11 laptop

[ThomasShee]

I have used the same laptop and HP Smart app for some years and scanning have not been a problem.  Now it just reports Scanning failed after the paper is scanned instead of having a preview.

Using the same HP Smart app from my daughters Mac works fine.  What is the issue using my Windows11 laptop ?

[Dragon-Fur]

@ThomasShee 

Welcome to the HP English Community --

It has been a while since HP Smart was updated for Windows - check "just in case".

HP Smart - Windows - Version (at this writing) = 153.1.1137.0

Common issues and solutions

1)  Check / Update  >> Every device (computer(s) and / or mobile) where HP Smart is installed should be running the latest version of the HP Smart application available for that device platform (Operating System / Version).

2)  Something in Windows might have stomped on the HP Smart application or the HP Smart app data in your account.

To fix, first try a Reset on the HP Smart Application

Afterwards, Restart the computer and log in.

Open HP Smart > Add Printer(s)

Test

If not enough, Uninstall the HP Smart App > Restart the computer > Install the app > Add Printer(s)

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Details

Reset HP Smart application

Reminder

It is important that every device is using the latest version of the HP Smart app for that device type.

Check / Update >> Every device (computer(s) and mobile) where HP Smart is installed should be running the latest version of the HP Smart application available for that device platform (Operating System / Version).

AND

The printer and device (computer, tablet, phone) where HP Smart is running should be on the same network.

How to...

Windows 10 -

Settings > Apps > Apps and Features

OR

Windows 11 - 

Settings > Apps > Installed Apps

Next,

Search / Find HP Smart in the apps list

Open Advanced options > Reset the app

Restart the computer and log in

Open HP Smart > Sign in > Add Printer(s)

What if?

If the app Reset does not work by itself,

Next,

Uninstall the HP Smart App from Settings > Apps > Apps and Features / Installed Apps

Restart the computer and log in

“Get” a new copy of the HP Smart application from the Microsoft Store

Open HP Smart > Sign in > Add Printer(s)

HP_Smart_Win_Apps_Reset_3

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References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Alerts, Troubleshooting, Ink & Paper, HP Software / Drivers / Firmware Updates , Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

 Select a saved product from HP Account Dashboard

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"

[ThomasShee]

Thanks, it was resolve by removing the the printer from HP smart and laptop and adding it again.

[Dragon-Fur]

@ThomasShee 

You are welcome.

Excellent - people have usually tried that one before they get here.

Smiling.

Glad the easy way worked this time!

For those reading:

Example - HP Smart - Windows - Printer Settings  - Scroll to Manage > Hide Printer

HP_Smart_Win_HP+_Print_Anywhere_3

Example - HP Smart - Mobile - Tap on "ready printer" > Printer Settings - Advanced > Hide Printer

HP_Smart_Mobile_Printer_Settings_1

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"