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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎03-08-2019 05:12 PM

HP Recommended

Thanks SO much for the tip. After copious time-sucking attempts & failures, this one did the trick. You made my weekend, which is an event never to be taken lightly. Whoever you are, Davey, you rock! 

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‎03-09-2019 05:14 PM

HP Recommended

Enabling the Smart Tasks does not work for all printers.  I have the M281fdw and after enabling the smart tasks it made no difference.

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‎03-10-2019 05:37 AM

HP Recommended

Thanks and pleased to help, I see others are not seeing as much success which is a shame.

 

I'm shocked that HP have not released an update to the 'HP Smart' app, it appears that they don't care that this type of issue massively impacts their brand name but there you go.

 

All the best,

D.

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‎03-10-2019 10:56 AM

HP Recommended

How do I load 8x11 paper for multipage scanning in 3680 printer.  Thanks.

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‎03-10-2019 11:03 AM

HP Recommended

Agreed, DaveyWRX, the lack of a real fix from the provider is disappointing. It will certainly make me think twice about my brand preferences next time I go printer shopping ... which would have been this weekend, had this work-around not worked. 

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‎03-10-2019 03:49 PM

HP Recommended

I have tried everything suggested and my printer will scan and then an error message appears on top of the scan that says "There's a problem loading your Smart Task. Please try again." And yes, I did enable the Smart Task. So basically my printer will only print now and I need the scanner. 

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‎03-11-2019 07:53 AM

HP Recommended

Thanks for everyone's input, I've got exactly the same problem and gave up on the HP Smart Software. 

 

My solution was to find other scanning software. And I've come across HP Scan and Capture in the Windows store. Useful that it's HP - so not much new in the way to learn, and seems to function in much the same way at the scanning part of HP Smart, and it allows multiple scans to save into one PDF, which is what I needed! Hope this helps. 

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‎03-11-2019 01:04 PM

HP Recommended

Just a quick update to say I was contacted by HP regarding a different issue and mentioned this one too.

The Tech reported that HP were aware of it and were hoping to address it in the future.

 

They also allowed for a free 'Instant Ink' month for the trouble - better than nothing I guess.

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‎03-11-2019 01:10 PM

HP Recommended

Thanks DaveyWRX for the update. 

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‎03-12-2019 08:09 PM

HP Recommended

I tried this on my office jet pro 6725, no change to error.  Thanks anyway.

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